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Customer Service Specialist - French
Making full use of each other's capacities and experiences, inspiring and stimulating one another, surveying the whole and celebrating the results together: that's the way we at Capgemini like to work. We form a close - knit team of professionals, employing expertise and a cooperative style which are exactly right to help us realize our client's objectives. At Capgemini we call this Collaborative Business Experience: a definite promise committing every member of our team to achieving the desired results
Due to dynamic development of our ITO department in Katowice, we are currently seeking candidates for the position of:
Customer Service Specialist
French Language
Location: Katowice
Job Description:
Providing second line technical support for more complex incidents received from the 1st line incident handlers, in respect of clients/ services supported.
Accurately record and classify all incoming Incidents with appropriate priority, category and incident summary details.
Apply business and technical knowledge to meet resolution targets.
Adhere to escalation procedures.
Person Profile:
Experience – Essential
Fluent in French
Good English language skills.
Experienced in 1st/ 2nd line support with good knowledge of: Windows 2000 Server, Windows XP, Active Directory, MS Office.
Minimum 1 year experience in Technical Service Centre or Customer Service environment.
Experience with web design and web development - an advantage.
Team player with ability to work under pressure.
Experience – Desirable
Working knowledge of Macromedia Dreamweaver, HTML, PHP, ASP and JavaScript.
Personal Qualities
Flexible and well motivated team player.
Be able to work with minimum supervision and perform under pressure to tight deadlines.
Able to work effectively and flexibly in a small team.
We offer competitive salary, training package and opportunity of personal development in multinational environment.
According to the Employer of the Year research organized by Kompas, Capgemini Poland is one of the most friendly company to work for.
If you feel comfortable with all mentioned requirements, please apply by using our website
http://www.pl.capgemini.com/careers/Katowice/
details/?id=PNBFK026203F3VBQB6G8M7VDK&n
PostingID=4039&nPostingTargetID=25222&id=
PNBFK026203F3VBQB6G8M7VDK&Resultsperpage=10&option=&sort=ASC
or our e-mail address:
ITO-Krakow.pl@capgemini.com
I hereby authorize you to process my personal data included in my job application for the needs of the recruitment process (in accordance with the Personnel Protection Act of29.08.1997 no 133 position 883).
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